Job Title: Administrative Sales Assistant / Customer Service Representative

Company: Fastsigns SA NW | Fastsigns Alamo Ranch

Location :8714 Fredericksburg Road | 11923 Culebra Road

About Us: FASTSIGNS SA NW | FASTSIGNS Alamo Ranch are leading signage and visual communications companies committed to delivering exceptional customer experiences. We pride ourselves on providing top-notch products/services and maintaining strong relationships with our valued customers. As we expand our operations, we seek a dedicated and talented Customer Service Representative to join our dynamic team.

Job Description: You will assist our sales team and be our customer's intregal point of contact, providing exceptional assistance and support. You will handle various inquiries, resolve issues, and ensure customer satisfaction through effective communication channels. This role requires excellent interpersonal skills, a problem-solving mindset, and working effectively with the sales team. To clarify, this is not a remote position. Office hours are 8:30 am to 5:30 pm Monday through Friday.

Responsibilities:

Respond promptly to customer inquiries via various channels (in person, phone, email, live chat, with professionalism, empathy, and accuracy)
Follow up on estimates, orders on hold, and expedite any orders that have stalled in the workflow
Provide product information, technical support, and troubleshooting assistance
Maintain a thorough understanding of our products/services, policies, and procedures to deliver accurate information to customers
Manage and update customer accounts, records, and interactions in our CRM system
Collaborate with team members and other departments to ensure seamless customer experiences
Meet or exceed individual and team performance goals and quality standards

Requirements:

Previous experience in customer service or a related role (remote customer service experience is a plus)
Excellent communication skills, both written and verbal, with a customer-centric approach
Strong problem-solving abilities and the capacity to think quickly on your feet
Empathy, patience, and the ability to handle difficult or upset customers with professionalism
Familiarity with customer service software, CRM systems, and help desk tools
Self-motivated and able to work independently with minimal supervision
Tech-savvy, strong skill set in Microsoft products?
Strong organizational skills and the ability to multitask in a fast-paced environment

Additional Information:

Competitive salary and benefits package.
Join a supportive and collaborative team focused on delivering exceptional customer experiences.

How to Apply:
If you are passionate about providing excellent customer service and thrive in a team work environment, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for our team.

Please email steph.drileck@fastsigns.com

We appreciate all applications, but only shortlisted candidates will be contacted.

Compensation: $15.00 - $20.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

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